Payment Policy
At Rostoko Store, we aim to provide a secure and convenient checkout experience for all customers. This Payment Policy explains the payment methods we accept and how payments are processed on our website.
Accepted Payment Methods
We currently accept the following payment methods:
- PayPal
- Stripe
Through Stripe, customers may be able to pay using major credit cards, debit cards, and other payment methods supported in their region at the time of checkout.
Payment Processing
All payments made on rostoko.com are processed securely through trusted third-party payment providers. We do not directly collect or store your full payment card details on our servers.
When you place an order, your payment information is transmitted through secure encryption and handled by the selected payment processor in accordance with its own security and compliance standards.
Order Confirmation
Your order will only be processed after payment has been successfully completed and approved. Once your payment is confirmed, you will receive an order confirmation email sent to the email address provided during checkout.
If payment is declined, failed, or flagged for review by the payment provider, your order may not be completed until the issue is resolved.
Currency
All prices displayed on our website are shown in the currency indicated on the store at the time of purchase. Your bank, card issuer, PayPal, or payment provider may apply additional exchange rates, conversion fees, or transaction charges if applicable.
Billing Accuracy
Customers are responsible for providing accurate billing information, including the cardholder name, billing address, and any other required payment details. Incorrect or incomplete billing information may result in delays, payment rejection, or cancellation of the order.
Fraud Prevention and Payment Review
To help prevent fraudulent transactions and protect both our store and our customers, some payments may be subject to verification or manual review. If additional verification is needed, we may contact you using the email address provided with your order.
We reserve the right to refuse, cancel, or hold any order if a transaction appears unauthorized, suspicious, or inconsistent with standard fraud-prevention measures.
Payment Security
We take payment security seriously. Transactions on rostoko.com are processed using secure technology and encrypted connections. However, Rostoko Store does not store full credit card numbers or sensitive payment credentials on its own systems.
Refunds
Approved refunds will be returned to the original payment method used for the purchase. Processing times for refunded payments may vary depending on PayPal, Stripe, your card issuer, or your financial institution.
Contact Information
If you have any questions about payments or billing, please contact us:
Rostoko Store
1838 Ogden Dr #306, Burlingame, California 94010, United States
Phone: (650) 373-0007
Email: [email protected]